Cancellation Policy
Effective October 8, 2026
Plans change. This page explains exactly what is refunded when a booking made on this website is cancelled. The deadline is measured from 4:00 PM Central Time on your check-in date.
Refund schedule
| Cancelled | Refund |
|---|---|
| 14 or more days before check-in | Full refund Everything you paid, including taxes, is returned. |
| 7 to 13 days before check-in | 50% refund Half of the nightly rate is returned. Taxes on the refunded portion are returned as well. |
| Less than 7 days before check-in | No refund The booking is non-refundable at this point. We will still try to re-book the dates and will contact you if we can. |
How to cancel
Sign in and open My Bookings, then choose Request cancellation on the stay. The request goes to the property manager for review, and the refund tier is set by the date and time the request is submitted, not when it is approved. You will receive an email once it is processed.
Refund timing
Refunds go back to the card used at checkout. Most banks post them within 5 to 10 business days of approval.
Other situations
- Early departure or no-show. Leaving early or not arriving does not qualify for a refund of unused nights.
- Date changes. We will move your dates when the calendar allows. A change that shortens the stay inside the 14-day window is treated as a partial cancellation under the schedule above.
- Weather. Rain, wind, and ordinary storms are part of coastal life and are not grounds for a refund. If a mandatory evacuation order is issued for Laguna Vista covering any part of your stay, we refund all unused nights in full.
- If we have to cancel. In the rare event the unit becomes unavailable, you receive a full refund and we will help you find alternative dates.
- Extended stays. Stays over 30 nights are arranged directly rather than through the online calendar and carry their own written terms.
Questions before you book? Contact us. This policy is part of our Terms of Service.